Store Policy
Victorian Bridal is a full service bridal and formal wear boutique located in Waupaca, WI for over 25 years. The vast majority of our business is done with customers in our brick-and-mortar shop, where we provide personal attention and genuine customer service. While we do offer online sales of our prom/formal dresses and sale dresses, our bridal, mothers and bridesmaids dresses are only available to browse in our shop. We do this because we love you, our dear customers, and want to see you! We fully believe that shopping for such a special dress as a wedding gown should be an elevated, personal experience and we can only prove that to you during your appointment with us.
*NOTE- all dresses shown for sale on our website are also available for sale in our boutique. If you order a dress on the website and it has sold before the order is processed, we will contact you as soon as possible. Thank you for understanding.
Policy for Online Orders
Before a dress is shipped to you, we will inspect it to ensure the quality is satisfactory. Our dresses are often made of extremely delicate fabrics and may experience rough handling during their journey to you. We cannot be responsible for loose beading or wrinkling caused by the shipping process. Be assured that we check zippers, hooks, beading etc. to the best of our ability prior to shipping a dress. (If you have questions about steaming your dress to remove wrinkles, please contact us!) Victorian Bridal cannot be responsible for shipping delays due to circumstances not under our control. We do NOT ship internationally, only to the 48 contiguous states.
Items marked Final Sale/As Is are not returnable. Final Sale/As Is dresses are clearance items, and may have slight wear and tear. Please contact us if you have questions on a specific dress. Items NOT marked Final Sale are eligible for returns or in-store credit within 10 business days of purchase. All return shipping is at the customer's cost. Any returned items must be in the same condition as when they left our store (unworn, unaltered) and have the tags on the dress. If the dress meets the above standards, you will be issued a refund for your return or in-store credit, minus a 10% restocking fee. If the dress is returned in poor condition or without the original tag, you will be issued a refund or in-store credit, minus a 50% restocking fee. Any refund issued for a returned dress will be in the form of a check, NO exceptions allowed.
To initiate a return, please send an email to, or call, Victorian Bridal explaining the reason you would like to return the dress. We will contact you if there are any questions. Follow the below instructions: - You will be issued a Return Authorization number for your dress that must be written clearly on the outside of the box - Dress must be shipped back to us via UPS or FEDEX (no US Postal Service shipments accepted) at customer's cost - We will notify you when we have received the package and when your refund check will be mailed out to you
Sizing
Formal wear sizing runs small! Typically, your dress size will be one or two sizes larger than your normal jeans size. (For example, if you normally wear a size 10 pants, your dress size will mostly likely be a 12 or 14.) We highly recommend having someone measure you and compare those measurements to the provided designer's size chart to make sure the dress will fit you. Always choose the size that most closely matches your largest measurement, as dresses can be made smaller by a seamstress but usually CANNOT be made bigger. Victorian Bridal cannot be responsible for the size you choose to order.
Online Pricing
The prices that you see on our website reflect the Designer’s Suggested Retail Price [MSRP]. The designers we work with do not allow their dresses to be legally displayed or sold for a lower price than the MSRP. If you see a lower price on any other website for the exact style from the same designer, please know that website is producing and selling counterfeit/knock-off dresses and they will be of inferior quality. If a dress has a sale price listed on our website, this is because that style is no longer current and has been discontinued by the designer.
If you have any questions, please call us during business hours so we can assist you personally! We are a small business with a dedicated team here to help you, do not hesitate to contact us!